Frequently Asked Questions

Yes. Every Golden Gate Bridals ring can be customized according to your preferred diamond or gemstone, metal, ring size, design and budget.

The process generally includes a consultation, centre-stone selection, CAD design, high-definition renderings, revisions, final approval, production and inspection.

No. Golden Gate Bridals is based in Toronto and works with clients worldwide. Consultations and design approvals can be completed remotely through email, telephone, video call, Instagram or WhatsApp.

Yes. Inspiration photos can be submitted through our Contact page or sent by email, text, Instagram or WhatsApp.

Production generally takes approximately 2 to 5 weeks after the design is approved, the production deposit is received and the required materials are secured. Timelines may be adjusted depending on the complexity and individual circumstances of the order.

Yes. We can source natural and lab-grown diamonds according to your preferred specifications and budget.

Yes. We can provide suitable options based on your preferred shape, measurements, carat weight, colour, clarity, certification and budget.

Available options may include 10k, 14k and 18k gold, platinum and two-tone combinations. Availability depends on the individual design.

Existing and heirloom stones are considered individually. Please contact us at goldengatejewellerybridals@gmail.com so we can review the stone and requested design.

A $200 design fee, charged in Canadian dollars, is collected before the custom CAD design process begins. The design fee is applied toward the final cost of the ring.

After the final design is approved, a 70% production deposit is required before manufacturing begins.

Yes. Clients can receive a secure private Shopify checkout link or Draft Order invoice for design fees, deposits, custom orders and final balances.

The remaining balance must be paid in full before the completed jewellery is dispatched.

Cancellation and return eligibility depend on the stage of the custom process and the individual order terms. Please contact goldengatejewellerybridals@gmail.com as soon as possible so we can review the request.

Yes. Golden Gate Bridals ships finished jewellery worldwide through FedEx, subject to carrier availability, destination-country laws and shipping restrictions. Loose diamonds are not shipped separately.

Shipping is calculated within the individual quotation.

International clients are responsible for complying with the laws, customs requirements and import regulations of their destination country. Applicable duties, taxes, brokerage charges and other destination fees remain the client’s responsibility unless otherwise stated in writing.

Yes. Completed jewellery is sent using insured and trackable FedEx shipping arranged according to the value and destination of the order. A signature is required upon delivery where available.

Production generally remains approximately 2 to 5 weeks, depending on the individual order. International transit and customs-clearance times are separate and vary by destination.

Yes. Golden Gate Bridals offers one complimentary resizing within 90 days of delivery when the ring’s design and construction allow it.

The client is responsible for insured and trackable shipping to and from Golden Gate Bridals.

Full-eternity bands, heavily pavé-set rings, engraved rings and substantial size changes may not qualify.

Please contact goldengatejewellerybridals@gmail.com before sending any jewellery.

Warranty and repair requests are reviewed individually. Normal wear, accidental damage, loss, improper care and work performed by another jeweller may not qualify for complimentary service.

Please contact goldengatejewellerybridals@gmail.com for assistance.